IBM Content Navigator 2.0.2 Ping page


To access the Ping page to find version information for IBM Content Navigator:

Enter the URL from any browser with the following format:


By default, the context root is navigator.

Tip: If you are using SSL, the protocol of the URL is HTTPS:





A user authenticated as anonymous has attempted to access a session owned by

Please see this link for the entire details of the cause and solution.

Resolving the problem

Disable the IBM Websphere Application Server 8.x Security Integration feature for WorkplaceXT:

  1. In the IBM Websphere Administrative Console navigate to Applications->Websphere Enterprise Applications -> WorkplaceXT -> Session Management
  2. Check the Override session Management checkbox
  3. Uncheck the Security integration option
  4. Save the changes
  5. Restart the WorkplaceXT application

Cannot load Search Designer (Workplace XT) in Internet Explorer

Workplace XT version: 1.1.5

IE version: 10


When accessing Search Designer in IE, it says that it needs Java to run the applet. Although the Java is installed, IE still does not load the page.


Make sure that the site is added to the Trusted sites zone.


  1. Go to Tools > Internet Options.
  2. Under Security tab, click Trusted sites and click the Sites button.
  3. Enter the site in the “Add this website to the zone” field.


FileNet Process Engine Terminologies

The Process Engine Database is a Microsoft SQL or Oracle database that manages the process data.

Workflows are data in the Process Engine Database. If the database is not working or properly configured, workflow activity is impossible.

Isolated Region – a logical subdivision or partition of the Process Engine Database that separates work according to organizational boundaries. Each Process Engine Database must contain at least one isolated region.

Roster – a table that contains information about all currently running workflows that is used primarily to search for active workflows.

Queue  a table that holds work items.

Workflow – an instance of a workflow definition.

Work Item – a single unit of work; a task.

The Process Engine Database is administered through the Process Configuration Console (PCC), which is available through FileNet P8 Workplace. The PCC is used to create and initialize isolated regions, and create queues and rosters.

source: IBM Corporation

“Failed to connect to data source” error in FileNet Configuration Manager

Database: Microsoft SQL Server 2008 R2 SP2 64-bit


When running a task to configure data sources for GCD or object store, an error occurs that says “Failed to connect to data source”, and that you should check if the details you have entered are correct for it to connect to the database.


I am not yet sure of the exact cause, but it seems that there is some kind of problem with accessing through the port (1433).

Solution I did:

  1. Go to SQL Server Configuration Manager.
  2. Expand SQL Server Network Configuration.
  3. Right-click TCP/IP and select Properties.
  4. Under IP Address tab, on the IPAll section, enter 1433 in TCP Dynamic Ports field.
  5. Under Protocol tab, changed Enabled field to Yes.
  6. Restart SQL Server (InstanceName).
  7. Retry running the task in IBM FileNet Configuration Manager. It should return a successful message.

If anyone knows the exact cause of the problem, feel free to comment on this post! 🙂

Empty or blank Ping Page in Content Engine

My Environment:

Environment: Single-server deployment (All P8 components are collocated)

Operating System: Windows Server 2008 R2 Datacenter SP1

Database: Microsoft SQL Server 2008 R2 SP2 64-bit

JDBC Driver: Microsoft JDBC Driver 3.0

Application Server: WebSphere Application Server

Content Engine version:

Case Foundation version:

JRE version: 1.6



When verifying Content Engine installation, the Content Engine Startup Context (Ping Page) returns an empty table.


There are many causes of this issue. I happen to confirm one reason.

I unzipped SQL JDBC in C:\jars. I pasted both sqljdbc.jar and sqljdbc4.jar in C:\jars (because I was not sure then what to use) so I will just enter C:\jars in MICROSOFT JDBC DRIVER PATH in WebSphere variables. When I deployed Content Platform Engine and checked the Ping Page, it did not return any value. I inspected SystemErr.log and it said, “Java Runtime Environment (JRE) version 1.6 is not supported by this driver”. What I did next was, I tried to delete sqljdbc.jar. I was right! It is being used by another process so I could not delete it. I stopped WAS, deleted sqljdbc.jar (that leaves sqljdbc4.jar), and started WAS. The Ping Page returned the desired information. FileNet then used sqljdbc4.jar that supports JRE 1.6.


If you know any more confirmed causes, please feel free to comment on this post! 🙂